Terms of Use

By using this web site you agree that your access to and use of this web site and all purchases of merchandise through this web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the your own risk. If you do not agree to these terms and conditions, please exit this site immediately. These terms and conditions further are subject to change at any time without prior notice. Any such changes will be reflected on this page of this web site.

This site is created and controlled by  Cowichan Bay Spa Use of this site will be governed by and construed in accordance with the laws and regulations of the province of British Columbia without giving effect to any conflict of law principles. By purchasing merchandise through this site, you agree that the offer and sale of such merchandise takes place in, and will be governed exclusively by the laws of British Columbia without giving effect to any conflict of law principles. You also agree that any legal or equitable claim against Cowichan Bay Spa  arising from or related to your use of this site or the purchase of merchandise from this site must be brought in the city, provincial or federal courts located in Canada .

Copyright:

All content included as part of this site, such as text, logos, graphics, images and button icons, is the property of Cowichan Bay Spa.  All other trademarks, product names and company names or logos cited herein are the property of their respective owners, and is protected by North American and international copyright and trademark laws. The compilation, collection, arrangement and assembly of all such content is the exclusive property of https://cowichanbayspa.com and is protected by Canadian and international copyright laws. All software used in this site is the property of Cowichan Bay Spa or its software suppliers and is protected by Canadian and international copyright laws. All such content and software may be used as a shopping resource. Any othser use, such as reproducing, distributing or commercially exploiting such content and software, is strictly prohibited.

Shopping Policies:

While Cowichan Bay Spa has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. If you have questions about specific colors, please email us at info@cowichanbayspa.com

Quality and Authenticity:

Cowichan Bay Spa is committed to selling only the highest-quality products. All of the products available on our site are 100% authentic and have been authorized by, and purchased directly from, the manufacturer.

Product Usage:
The products available from Cowichan Bay Spa are intended for external use only unless otherwise specified and the sale of these products by Cowichan Bay Spa is not an endorsement of their effectiveness or health benefits. Please read carefully any inserts that accompany your products and use the product in accordance with the manufacturer’s instructions.

Return Policy:

All sales are final. Under certain circumstances an exchange may be made by contacting Cowichan Bay Spa.  Cowichan Bay Spa will accept a return within 30 days of purchase on any product and provide a credit to your account, which can be applied on your next order or provide a refund to your credit card.

When a product has been authorized for a return, the customer will be reimbursed for the product and taxes. Cowichan Bay Spa  does not credit back on shipping.

All goods must be received in their original package.

Please ship returned products packaged so that goods are protected from damage.

Upon receipt of a returned product in its original condition and following inspection, a credit will be issued (to your credit card) with the exception of all shipping charges, taxes or duties. Please allow up to 30 days for processing of returns. When a refund is issued we will e-mail a confirmation. We suggest that the packaging that you received you order in be used for return of products and a shipping company that can track packages be used.

The above Sales Policy is strictly enforced by Cowichan Bay Spa , if for any reason you have questions about this policy please do not hesitate to contact us and we will be happy to answer any of your questions or you can send us an email to. info@cowichanbayspa.com .

Pricing & Taxes:

All prices are in Canadian Dollars.  Cowichan Bay Spa is required by Federal Law to collect HST and or GST and PST on all goods shipped within Canada.

Shipping:

When purchasing products on Cowichan Bay Spa you have various delivery options. We ship using  basic Package Ground Services and for faster shipments expedited services. We make every effort to ensure that products are delivered within the specified time frame, however we are not held responsible for late deliveries and we do not ship to P.O. Box Addresses.

We make every attempt to ship orders within 48 hrs of receipt. Orders placed on Friday, Saturday and Sunday will be shipped on Monday or Tuesday.

Shipping Rates:

Standard Delivery – Canada
(4-8 business days for Canada. )

1-2 Day Delivery – Expedited Canada
(for orders weighing up to 3kgs. some restrictions apply.)

Pick up at Cowichan Bay Spa
If you request to pick up your order only in Cowichan Bay, please wait until you receive a call from customer service advising you when you purchase can be picked up at.
We do not ship to outside of Canada.

DISCLAIMER

THIS SITE IS PRESENTED BY Cowichan Bay Spa  ON AN “AS IS” BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE, OR THE INFORMATION, CONTENT, MATERIALS OR MERCHANDISE OFFERED FOR SALE OR INCLUDED ON THIS SITE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Cowichan Bay Spa AND DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR THE PURCHASE OF MERCHANDISE FROM THIS SITE INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES, EVEN IF Cowichan Bay Spa  HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.